Refund policy
Returns & Exchanges
We want you to love your A1 Rituals experience. Because our retail and wholesale orders serve different purposes, our return and exchange policies vary by order type.
Retail Orders
Retail customers may request a return or exchange within 14 days of delivery, provided the items are unused, in their original condition, and in their original packaging.
To start a return:
- Email info@a1rituals.com with your order number, reason for the return, and photos if applicable.
- We’ll review your request and confirm whether the return is eligible.
- Once approved, we’ll provide return instructions.
- Refunds are processed to the original payment method within 10 business days after the returned items are received and inspected.
Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Wholesale Orders
Because wholesale orders are prepared specifically for business resale and may involve larger quantities, wholesale orders are considered final sale and are not eligible for returns or exchanges due to change of mind, unsold inventory, or purchasing decisions.
We understand that issues can occasionally occur, and we want to make sure you receive your order as expected.
Wholesale customers must inspect their shipment promptly upon delivery and contact us within 48 hours if there is an issue with:
- Damaged products
- Incorrect products
- Missing or incorrect quantities
- Significant product defects
Please provide your order number, a description of the issue, and clear photos of the products and packaging so that we can properly assess the situation.
If an issue is confirmed to have resulted from an error on our part, we will work with you on an appropriate resolution, which may include replacement product, a credit, or another mutually agreed solution.
Please do not return wholesale merchandise without receiving written authorization from A1 Rituals Candles & Co. Unauthorized returns may not be accepted or credited.
For larger wholesale shipments, we recommend counting and inspecting all cartons and products as soon as possible after delivery. Any discrepancies should be reported within the 48-hour inspection period.
Order Changes & Cancellations
Once a wholesale order has been submitted and production or fulfillment has begun, changes or cancellations cannot be guaranteed.
If you need to make a change to an order, please contact us as soon as possible. We will always do our best to accommodate reasonable requests before production begins.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Limited edition or discontinued products
- Custom or private-label products
- Gift cards
- Wholesale orders, except where an issue is confirmed to be the result of an error or defect on our part
Questions or Concerns?
We value our relationships with both our retail customers and wholesale partners. If something doesn't look right with your order, please reach out to us. We’ll review the situation and work with you toward a fair resolution.