Shipping & Returns
Shipping & Fulfillment Terms
At A1 Rituals Candles & Co., every order is handcrafted, packaged with care, and shipped from our Canadian studio. The following terms apply to all retail and wholesale orders.
Processing & Fulfillment
- Retail Orders: Orders are processed and shipped within 1–3 business days.
- Wholesale Orders: Orders are fulfilled and ready for shipment within 1 week of receiving payment.
- Please allow additional time during holidays, sales, seasonal launches, or peak periods.
- Fulfillment times for large or custom orders may vary. We will communicate any extended timelines before processing the order.
- Once production has begun, changes or cancellations cannot be guaranteed.
Shipping
- Shipping rates are calculated based on order size, destination, and shipping method.
- Free standard shipping is available on Canadian retail orders over $100 before tax and after discounts.
- Wholesale shipping rates are calculated based on the order and destination.
- Orders are shipped from Ontario, Canada.
- Tracking information will be provided once your order has shipped, where available.
- Tracking updates may take 48–72 hours after a shipping label is created.
Estimated Delivery Times
Delivery dates are estimates only and are not guaranteed. Once an order has shipped, delivery is handled by the carrier.
A1 Rituals Candles & Co. is not responsible for carrier delays, lost or stolen packages, or delays caused by circumstances outside our control.
U.S. Orders
We currently ship to the United States. Shipping rates are calculated at checkout.
Customers are responsible for any applicable duties, customs fees, brokerage fees, or import taxes.
Warm Weather Advisory
Candles, wax melts, and other aroma products may soften or melt when exposed to extreme temperatures during transit or delivery.
We recommend shipping to a location where someone can receive the package promptly. A1 Rituals Candles & Co. is not responsible for heat-related damage after delivery.
Order Changes
If you need to make a change to your order, please contact us as soon as possible at info@a1rituals.com with your order number and details. While we will do our best to accommodate requests, changes cannot be guaranteed once an order has entered processing or production.
Questions?
For questions regarding your order, shipping, or fulfillment, please contact: